Privacy Policy

Last Updated: July 12, 2025

This Privacy Policy explains how MyPHSS (Personalized Help Support Systems LLC) (“we,” “us,” or “our”) collects, uses, and protects your information when you visit www.myphss.com (“Website”).

By using our Website, you agree to the terms of this Privacy Policy.

If you have trouble reading this page or need it in another format (such as larger print or read aloud over the phone), please contact us at 813-328-4664 or support@myphss.com.

1. Information We Collect

We collect two main types of information:

1.1 Personal Information

This is information that can identify you, such as:

• Your name

• Phone number

• Email address

• Mailing address

• Medicare or other insurance details

• Limited health-related information you choose to share so we can help with insurance options

You usually provide this information when you:

• Fill out a contact form

• Request an insurance quote

• Schedule an appointment

• Ask us a question

1.2 Usage Information

This is information about how you use our Website, such as:

• Your browser type and device

• Your IP address

• Pages you visit and how long you stay on them

We collect this information using cookies and similar tracking technologies.

1.3 Cookies

Cookies are small files stored on your device to help our Website work better and remember certain preferences.

You can choose to turn off cookies in your browser settings. If you do, some parts of the Website may not work as well, but you will still be able to access most content.

2. How We Use Your Information

We use the information we collect to:

• Provide insurance quotes and plan recommendations

• Schedule and manage consultations (in-person, by phone, or online)

• Respond to your questions and requests

• Improve our Website, services, and user experience

• Send educational materials, reminders, or updates about Medicare and related insurance topics (you can opt out at any time)

We do not sell your personal information.

3. Data Retention

We keep your personal information only as long as necessary to:

• Provide services to you

• Fulfill your requests

• Comply with business needs and legal obligations

Information from quote requests or consultations may be kept for up to 24 months, unless we need it longer for legal, regulatory, or business reasons.

4. Sharing Your Information

We may share your information only in the following situations:

• Insurance companies or providers:
  To generate quotes, compare plans, or submit applications on your behalf.

• Technology and service providers:
  Companies that help us operate our Website, manage emails, or support our client communication. These companies must keep your information confidential and use it only to provide services to us.

• Legal and government requirements:
  If required by law, court order, or government request, we may share information when we believe it is necessary to comply with legal obligations or protect our rights.

We do not share your information for unrelated marketing by third parties.

5. Health and Medical Information

We are not a HIPAA-covered entity. However, we understand that some information you share with us may be health-related.

We handle any health-related information with great care:

• We use it only to help provide insurance services and recommendations.

• We store it securely.

• We limit access to staff who need it to assist you.

6. Your Privacy Rights

Depending on where you live (for example, California or other states with privacy laws), you may have the right to:

• Access: Request a copy of the personal information we have about you.

• Delete: Ask us to delete your personal information, unless we need it for legal or business reasons.

• Correct: Ask us to correct inaccurate or incomplete information.

To make a request, please contact us at:
📧 support@myphss.com
📞 813-328-4664

We may need to verify your identity before fulfilling your request to protect your privacy.

7. How We Protect Your Information

We use reasonable technical and administrative safeguards to help protect your information, including:

• SSL encryption on forms and data transfers

• Role-based access controls so only authorized staff can see your information

• Regular monitoring and checks on our Website for security issues

While we do our best to protect your information, no system can be 100% secure. We cannot guarantee absolute security, but we are committed to maintaining strong protections.

8. Third-Party Websites

Our Website may contain links to other websites (such as insurance carriers, government resources, or educational sites).

We are not responsible for the content or privacy practices of these third-party websites. We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Laws or regulations

• Our services

• Our technology or security practices

When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions, concerns, or need help understanding this Privacy Policy, please contact us:

Mailing Address
Personalized Help Support Systems LLC
13046 Race Track Rd #190
Tampa, FL 33626

Email: support@myphss.com
Phone: 813-328-4664
Website: https://myphss.com

If you need this policy in a different format (larger print, mailed copy, or read aloud over the phone), please let us know and we will be happy to assist.